سياسة الخصوصية

Privacy Policy (English)

Rivo · Last updated: 2026-09-09

1. Information We Collect

When you message our Facebook or Instagram page, we collect:

• Your name and profile picture as shown on your account
• A page-scoped conversation identifier provided by Meta
• The content of messages you send us
• Your phone number, only if you choose to provide it
• Products or services you express interest in

We only collect this data when you initiate contact with us.

2. How We Use It

• To respond to your inquiries
• To connect you with a sales representative on request
• To follow up about products you asked about
• To improve our service quality

3. Data Sharing

We do not sell or rent your data. We share it only with our own staff serving you, our hosting provider under confidentiality obligations, or when legally required.

4. Security

• All connections encrypted via HTTPS
• Role-based access control for staff
• Regular automated backups
• Full audit logging of data access

5. Data Retention

We keep your data while you remain our customer or until you request deletion. Inactive conversations are automatically purged after 24 months.

6. Your Rights

You may request access to, correction of, or deletion of your data at any time:

https://rivocrm.org/data-deletion.php

Deletion requests are processed within 30 days.

7. Meta Platform

We use the Meta Messenger Platform to receive and respond to your messages. Data obtained through Meta is used solely to provide our customer service, in compliance with Meta Platform Terms and Developer Policies.

8. Children's Privacy

Our services are not directed at anyone under 18 and we do not knowingly collect their data.

9. Contact

Rivo · support@rivocrm.org